Reduce human support - Autoplay SDK

When your chatbot has full context on what a user was doing, it can scope conversations precisely — even redirecting poorly framed questions toward the right answer. Better context means better responses, which means more conversations resolved by AI and fewer escalated to humans. Less cost, happier users.

Without real-time context
With real-time context

User: it's not working

Bot: Could you clarify what isn't working? I'd be happy to help!

(Escalated to human. 2.4 min avg to resolve. No session context.)

Context: User clicked export 4× in last 2 min — stuck on CSV format step

User: it's not working

Bot: Looks like you've been trying to export as CSV — the format dropdown
can be easy to miss. Click the arrow next to the Export button and select
CSV from the list.

Want me to walk you through it?

(Resolved by AI. No escalation. Context-scoped answer.)

🎯 Use cases 🔄 Improve retention

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