Dedicated helpers for Help Scout are coming soon. That is not a blocker: you can still give your Help Scout integration real-time context today by pulling a user’s live activity on demand from the Autoplay connector. When dedicated helpers ship, they will be optional extras — not required for implementation.
We plan first-party helpers so Help Scout conversations can show the same structured context as other channels. Until then, pull a user’s recent activity synchronously — from a webhook handler, or right before you post a note/reply — the same way the Plain tutorial does:
YOUR_USER_ID must be the same stable id your activity source identifies the user with (e.g. posthog.identify(...) / amplitude.setUserId(...)). No stream client or background process is required — see the Quickstart for how to get product_id and mcp_key.