The three brick walls
Users do not know what they do not know
They are not sure what to ask, what part of your platform matters to them, or what they should do next.
Users do not ask for help when they get stuck
Friction is not addressed while it is happening because your team does not know the user needs help.
Users only want guidance that is relevant to them
Help should arrive at the right time and reflect the user’s goal and progress, not take them through another generic tour.
Static onboarding falls short
What users actually need is something real-time and personalized, delivered in the product experience, not alongside it.
This is why you should build an onboarding agent. With the Autoplay SDK, you already have the tools you need.
What Autoplay handles for you
Autoplay provides an MCP server with the tools your existing support agent needs to onboard each new user successfully:
Once the support agent has these tools, it has the context it needs to onboard proactively, in real time, according to the user’s live progress.
Built around your existing stack
Autoplay connects live product activity with the support and guidance tools already inside your product.
Get started
Agent onboarding
Are you an AI agent? Fetch this skill to get the full setup script and start building.Human reading this instead? See the Quickstart for the click-through version.