Improve CSAT - Autoplay SDK

When every interaction is informed by what a user has actually done in your product, responses feel relevant instead of generic. Users feel understood. That consistency — across every session, every touchpoint — is what turns satisfaction scores into lasting loyalty.

Session 1
Session 2 — next day

User: How do I connect an integration?

Bot: Sure! Head to Settings → Integrations and click "Add new". You'll
need your API key handy.

Which integration are you looking to connect?

User: I got it, thanks!

Remembered from last session:
User struggled with API key setup. Completed it after walkthrough.
Has not yet connected a second integration.

User: Hey, I want to add another integration now

Bot: Welcome back! Since you already set up your first one, this should
be quick — same flow in Settings → Integrations.

You'll have your API key from last time. Which integration are you adding?

(Same user, next session — the agent remembers. No re-explaining from scratch.)

🔄 Improve retention 📈 Drive natural upsells