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Coming soon. This step is currently in progress. Check back shortly.
Once you’ve connected real-time events in Step 1, the next layer is proactive triggers — letting your Crisp support AI agent reach out to users before they ask, based on what they’re doing in your product.

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What this step will cover

  • Defining trigger conditions on your ActionsPayload stream (e.g. user stuck on the same workflow step, first visit to a key feature, repeated failure signals)
  • Routing a firing trigger to Crisp as an outbound operator message via the Crisp REST API
  • Gating triggers with the Autoplay FSM (can_show_proactive_with_reason) to avoid noise and respect cooldowns
  • Using Crisp’s conversation initiation API to open a new thread proactively when needed

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Why proactive triggers matter here

With only Step 1, your Crisp support AI agent is context-aware but still reactive — it waits for a visitor to send a message before it pulls their activity. Proactive triggers let the bot send the first message at exactly the right moment: when the user is visibly stuck, exploring a new feature for the first time, or resuming an incomplete workflow — without waiting for them to ask.
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