Coming soon. Proactive triggers for Plain — reaching out automatically based on what a user is doing in your product (a stuck flow, a repeated error, a high-intent moment) — are on the way.
Plain
Step 2 — Define proactive triggers
Proactively reach out in Plain based on what a user is doing in your product — coming soon.
Once Step 1 — Connect real-time events is set up, Plain can already attach a user’s recent activity to every support thread automatically. Proactive triggers add the other direction: reaching out automatically, without waiting for the user to open a thread.
Want early access or have a use case in mind? Join our Discord and let us know.