Intercom + Autoplay - Autoplay SDK

Let Intercom Fin answer with full awareness of what a user just did in your app. Fin pulls a user’s recent in-app activity on demand — via the MCP server — at the moment it’s about to answer.

🔌 Connect Fin to live activity

Point Fin at the Autoplay MCP server (with Messenger JWT identity verification) so it pulls a user’s live activity on demand.

✨ What it looks like

Without real-time context
With real-time context

User: How do I create a project?

Bot: To create a project, go to My Projects in the sidebar and click Add Project.

(Could be on any page. No idea where they are.)

User: How do I create a project?

Bot: You're on the Pricing page comparing plans. Open My Projects from the sidebar,
click Add Project, then pick a workspace that matches what you're configuring here.

(Fin pulled the user's recent activity — its answer matches what they're doing.)

Intercom conversation where Fin answers using the user's live in-app activity

📋 Prerequisites

Complete the Quickstart so activity is flowing into the connector:

Your activity source set up — PostHog (or Amplitude) capturing events, with identify setting a stable user_id.
A registered product — your product_id and Unkey token.

Then connect Fin to the MCP server using the recipe above.

🔌 Connect Fin to live activity

​✨ What it looks like

​📋 Prerequisites

✨ What it looks like

📋 Prerequisites