> ## Documentation Index
> Fetch the complete documentation index at: https://developers.autoplay.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reduce human support

> Scope conversations precisely with full user context so more issues resolve in AI and fewer escalated to humans.

When your support AI agent has full context on what a user was doing, it can scope conversations precisely — even redirecting poorly framed questions toward the right answer. Better context means better responses, which means more conversations resolved by AI and fewer escalated to humans. Less cost, happier users.

<Tabs sync={false}>
  <Tab title="Without real-time context">
    ```text theme={null}
    User: it's not working

    Bot: Could you clarify what isn't working? I'd be happy to help!

    (Escalated to human. 2.4 min avg to resolve. No session context.)
    ```
  </Tab>

  <Tab title="With real-time context">
    ```text theme={null}
    Context: User clicked export 4× in last 2 min — stuck on CSV format step

    User: it's not working

    Bot: Looks like you've been trying to export as CSV — the format dropdown
    can be easy to miss. Click the arrow next to the Export button and select
    CSV from the list.

    Want me to walk you through it?

    (Resolved by AI. No escalation. Context-scoped answer.)
    ```
  </Tab>
</Tabs>