> ## Documentation Index
> Fetch the complete documentation index at: https://developers.autoplay.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Improve retention

> Guide users toward their aha moment before they churn with proactive CX that knows where they are in the journey.

Users churn when they don't reach value fast enough. With Autoplay, you can configure your proactive CX to guide users toward their aha moment before they give up and look elsewhere. The agent knows where they are in the journey and nudges them forward at exactly the right time.