> ## Documentation Index
> Fetch the complete documentation index at: https://developers.autoplay.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom + Autoplay

> Give Intercom Fin a user's live in-app activity — Fin pulls it on demand via the MCP server.

Let **Intercom Fin** answer with full awareness of what a user just did in your app. Fin **pulls** a user's recent in-app activity on demand — **via the [MCP server](/mcp/server)** — at the moment it's about to answer.

<Card title="🔌 Connect Fin to live activity" icon="plug" href="/recipes/intercom-tutorial/step-1-connect-real-time-events">
  Point Fin at the Autoplay MCP server (with Messenger JWT identity verification) so it pulls a user's live activity on demand.
</Card>

## ✨ What it looks like

<Tabs sync={false}>
  <Tab title="Without real-time context">
    ```text theme={null}
    User: How do I create a project?

    Bot: To create a project, go to My Projects in the sidebar and click Add Project.

    (Could be on any page. No idea where they are.)
    ```
  </Tab>

  <Tab title="With real-time context">
    ```text theme={null}
    User: How do I create a project?

    Bot: You're on the Pricing page comparing plans. Open My Projects from the sidebar,
    click Add Project, then pick a workspace that matches what you're configuring here.

    (Fin pulled the user's recent activity — its answer matches what they're doing.)
    ```
  </Tab>
</Tabs>

<Frame>
  <img src="https://mintcdn.com/autoplayai/2qdszPph8ETvQ2n_/images/recipes/intercom/intercom-final.png?fit=max&auto=format&n=2qdszPph8ETvQ2n_&q=85&s=ade499d460fb842828bc17260bec487f" alt="Intercom conversation where Fin answers using the user's live in-app activity" width="1538" height="1524" data-path="images/recipes/intercom/intercom-final.png" />
</Frame>

## 📋 Prerequisites

Complete the [Quickstart](/quickstart) so activity is flowing into the connector:

* **Your activity source set up** — PostHog (or Amplitude) capturing events, with `identify` setting a stable `user_id`.
* **A registered product** — your `product_id` and **Unkey token**.

Then connect Fin to the MCP server using the recipe above.